SHORT TERM RENTAL LICENSE
Step 1 - Request Host License Application
To request a NEW Short-term rental HOST LICENSE APPLICATION, send an email to mailto:strlicense@gilmercounty-ga.gov with the subject line:
NEW STR HOST LICENSE.
The email must include:
- the property address
- the property owner’s name
- the property owner’s email address
- the property owner’s phone number
- If the owner wishes to have an agent complete the application, that agent’s email address must be included as well.
A copy of a signed Short-term Rental Agency Agreement must be attached to the email if the property has a property management company. This document should be saved as it will be uploaded as part of the application later.
Once the NEW HOST LICENSE APPLICATION email is received at strlicense@gilmercounty-ga.gov, the property owner or their agent will receive via return email
- an account number
- activation code
- instructions to access the Neumo application. The application process is totally online. No hardcopy documents will be processed.
The email containing the account number and activation code is running about a week behind the date received.
The Short Term Rental Department staff is not allowed to assist with application completion.
Step Two - Submit License Application Online
The online application process for a New Host License contains eight steps.
Once required documentation is prepared for uploading into the application placeholders, completing the application takes about 20 minutes. It can take up to 3 weeks for applicaitons to be approved.
Mandatory Resources
Upload documentation that shows how you calculated the amounts reported, such as:
- Platform payout or transaction reports
- Monthly revenue summaries
- Screenshots or PDFs showing gross rent and taxes collected
- Management company statements
- Enter total gross rent for the month on Line 1 (all platforms and direct bookings).
- Report third-party platform revenue on:
- 2D – Airbnb
AirBnB Monthly Revenue Documentation Guide (pdf) - 2E – VRBO
VRBO Monthly Revenue Documentation Guide (pdf) - 2F – Other Platforms (Evolve, Booking.com, etc.)
Evolve Monthly Revenue Documentation Report (pdf)
- 2D – Airbnb
- Platform-collected revenue will deduct out and may result in a zero-due return.
If you remit lodging taxes directly to the State of Georgia, upload a copy of your Georgia return.
What Is The Purpose of the Authorized Agent Form
The purpose of the Authorized Agent Form is to officially designate a representative who is permitted to act on behalf of the Short-Term Rental (STR) property owner.
Specifically, this form allows the property owner to:
- Appoint an agent to manage the Short Term Rental property, including submitting documents, handling compliance requirements, and communicating with Gilmer County officials.
- Ensure accountability by clearly identifying who is responsible for day-to-day operations if the owner is not local or directly involved.
- Provide contact information for the agent, ensuring the County can reach someone quickly in the event of issues, complaints, or inspections.
- Maintain compliance with the Short Term Rental ordinance, which may require a local contact who can respond to matters in a timely manner.
By completing and submitting this form, the owner authorizes the listed individual to represent their interests in all Short Term Rental related matters.
Step-by-Step Process for Completing Your Rental Host License
Important: Your account number and access code are located at the bottom of your registration letter.
- Log in to the Platform
• Enter your login credentials to access your account. - Navigate to the “Business Center”
• Once logged in, click the “Business Center” tab located at the top right of your screen. - Enter the “Business Center” Section
• Click on the “Business Center” tab to access your account dashboard. - Locate the “Open Tasks” Section
• Within the Business Center, scroll to the section labeled “Open Tasks.” - Select the “Short-Term Rental Host License” Task
• Look for the task titled “Short-Term Rental Host License.” - Open the Checklist
• Click the blue hyperlink labeled “Read Short-Term Rental Host License Checklist (new)” next to the task. - Review the Checklist
• A popup or new window will appear with the checklist. Note: This step is for informational purposes only—no action is required on this screen. - Locate and Click the “Submit” Button
• At the bottom right of the checklist window, click the orange “Submit” button to proceed. Please disregard any warning about not being able to return—this step is required to move forward. - Begin the Licensing Process
• After clicking “Submit,” the system will guide you step-by-step through the licensing process. Each task must be completed fully before advancing to the next. - Completion and Submission
• Once all tasks are completed, our office will be notified that your account is ready for review. Ensure all uploaded documents are in PDF format (not DOC or JPEG).
• If any issues are found, you will receive an email with instructions for resolution. Your account will not be approved until the issue is corrected. - License Approval and Payment
• Once your license is approved, you will receive an email notification.
• Log back into your account, where you will see a new open task titled “Pending Payment.”
• Submit your payment through the platform. - Printing and Displaying Your License
• After payment is received, you will be able to download and print your license. A printed copy of the license must be displayed at the Short-Term Rental property.
HOT NEWS & ALERTS
FRIDAY, OCTOBER
14
PUBLIC HEARING for PROPOSED ORDINANCE
A Public Hearing on the proposed Short-term Rental Host License proposed Ordinance amendments will be held on Wednesday, October 14, at 4:30 p.m. at 824 Industrial Blvd., Ellijay, Georgia the Gilmer County Community Center.
EACH MONTH
20th
License renewals are due by 20th of each month.
Avoid late fees — renew today.